Shipping policy

Shipping Policy

Last Updated: June 2026

Welcome to Tekzo Gear. We are committed to providing reliable and efficient delivery services for all IT hardware orders. Please review our shipping policy below.

1. Order Processing

All orders are subject to product availability and payment verification.

Orders placed during business hours are typically processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Large volume, special-order, or customized items may require additional processing time.

2. Shipping Locations

Tekzo Gear currently ships throughout:

United Kingdom
Europe (upon request)
International destinations (subject to product availability and shipping restrictions)

For international shipping inquiries, please contact our sales team before placing an order.

3. Delivery Timeframes

Estimated delivery times:

Location	Estimated Delivery
Mainland UK	1–5 Business Days
Northern Ireland	2–7 Business Days
Europe	3–10 Business Days
International	5–15 Business Days

Delivery times are estimates only and may vary due to carrier delays, customs clearance, weather conditions, or other factors beyond our control.

4. Shipping Charges

Shipping costs are calculated at checkout based on:

Delivery location
Package weight and dimensions
Product type
Shipping service selected

Special freight charges may apply for bulk or palletized orders.

5. Business-to-Business Deliveries

As a B2B supplier, deliveries are made to commercial premises whenever possible.

Customers are responsible for ensuring:

Accurate shipping information is provided.
A representative is available to receive and inspect the shipment.
Appropriate unloading facilities are available for large deliveries.

6. Tracking Information

Once your order has been dispatched, tracking information will be provided via email where available.

Customers can monitor shipment progress directly through the carrier's tracking system.

7. Damaged or Missing Items

Please inspect all deliveries upon receipt.

If an item arrives damaged, incomplete, or appears to have been tampered with:

Note the issue with the carrier upon delivery.
Take photographs of the packaging and products.
Notify Tekzo Gear within 48 hours of delivery.

Claims submitted after this period may not be eligible for review.

8. Delivery Delays

While we strive to meet estimated delivery dates, delays can occasionally occur.

Tekzo Gear shall not be liable for delays caused by:

Courier service disruptions
Customs procedures
Severe weather conditions
Supplier shortages
Events beyond reasonable control

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Additional shipping costs incurred due to incorrect addresses, failed deliveries, or returned shipments may be charged to the customer.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Tekzo Gear

Email: support@tekzogear.co.uk

Website: https://tekzogear.co.uk

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)